Why a Digital Mindset is Critical for Customer-Centric Digital Transformation?

Introduction Digital transformation is the integration of digital technology into all aspects of an organization, fundamentally changing how it operates and delivers value to customers. It involves the use of digital technologies such as artificial intelligence, the Internet of Things, and cloud computing to transform business processes, create new business models, and improve customer experiences. … Why a Digital Mindset is Critical for Customer-Centric Digital Transformation?