The Challenge
In today’s fast-paced retail landscape, real-time inventory visibility is critical to success. A leading global retail chain faced:
- Delayed product re-listing: Returned items took up to 24 hours to reflect back in inventory, leading to lost sales and surplus stock.
- Out-of-sync inventory data: Manual updates caused mismatches between available stock and what’s shown online or in reseller portals.
- Order fulfillment failures: Reseller outlets lacked accurate, up-to-date inventory views, resulting in unfulfilled orders and poor customer experience.