Client Challenge
The bank’s CIB (Corporate Internet Banking) and ICCM (Integrated Customer Communication Management) platforms were struggling to meet the increasing volume of corporate payment transactions:
- CIB payment API could handle only 7,000–8,000 records per request, far below the required threshold of 300,000.
- ICCM platform, used for sending customer statements via email and file-based channels, faced similar throughput limitations—maxing out at 7,000 records per API request.
- The existing setup was creating bottlenecks for large-volume corporate clients, impacting scalability, customer satisfaction, and SLAs.