10 Brisk CX Trends for 2022

With the pandemic wreaking havoc everywhere, organizations experienced some major transformations across 2020-21. Come 2022, and businesses continue to evolve to keep up with the market dynamics. Here, the aim is obviously to provide a better customer experience and solidify brand loyalty. In this pandemic-hit world, businesses must, therefore, be aware of the major CX trends to thrive, and not just survive.