Travel and hospitality
Rates, availability and guest data move between booking channels, properties and loyalty systems that rarely agree. We build the APIs, event streams and AI on Google Cloud that keep them in step, from the quiet months to the busiest week of the season.
Updated October 19, 2026
Hospitality is remembered for the one moment the systems disagreed in front of the guest.
Your bookings arrive from your own site, partners and agents. Properties, loyalty and payment run on different systems, and an AI assistant is on next year's plan.
Peak demand
Major events and the winter season send demand through global channels, regional apps, tour operators and your own site in the same hours. Channels that disagree sell rooms that are gone or quote prices that do not match.
What waiting costs: walked guests and partner penalties in the weeks that pay for the year.
Guest data
Profiles, identity details and payment data move between properties, group systems and partners, often across borders. The federal data protection law sets rules for that data and for sending it outside the country.
What waiting costs: an interface nobody owns, found during an incident rather than before it.
Service agents
Guest-facing agents change bookings, waive fees and offer upgrades, in Arabic, English and the languages your guests speak. The UAE's AI Charter expects human oversight and accountability for those decisions.
What waiting costs: margin given away with nobody's approval, or a complaint you cannot explain.
| Regulator or law | What it asks | What it means for an agent |
|---|---|---|
| Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data | Lawful processing, protection and limits on transfers of guest personal data outside the UAE | Every interface touching guest data has an owner and a log, and the design shows where each record goes. |
| Emirate tourism authorities, such as Dubai's Department of Economy and Tourism and Abu Dhabi's Department of Culture and Tourism | Licensing and standards for hotels and tourism operators in each emirate | Booking and guest records meet the reporting your license requires. |
| PCI DSS v4.0.1 (industry standard of the PCI Security Standards Council) | Protection of cardholder data across systems and service providers | Agents never see card numbers. Payment stays tokenized behind the gateway. |
| UAE Charter for the Development and Use of Artificial Intelligence (2024) | Human oversight, transparency and accountability in AI | Fee waivers and upgrades above a set limit wait for desk approval. |
Channel managers, property systems, loyalty and payment were bought one at a time and talk through overnight files and point-to-point links. An AI assistant built on top of them inherits every disagreement.
When a guest changes a booking, how many systems update by themselves?
One guest, one truth
We get every channel reading the same rates and availability first, then put a service agent on top of that single version.
Rates, availability and bookings through governed Apigee APIs, with card data tokenized at the gateway.
You hold: an owner and a policy for every channel and partner connection.
Apigee and APIsRate and availability changes carried as event streams on Google Cloud to every channel together, with BigQuery receiving the same events for revenue analysis.
You hold: availability and rates that match across channels at the same moment.
Vertex AI, BigQuery and dataAgents on Gemini Enterprise that answer and change bookings within policy, quote total prices and log each step.
You hold: one service agent in production with a decision log and desk approval for anything outside policy.
Gemini Enterprise and agentsEasy to start
Choose one workflow, name one owner, and give us time with the people who sign it off.
We bring engineers and the gateway design, we work inside your environment under your security rules, and we write the review pack alongside the build.
A good first workflow is availability across your top three channels. See the fixed-price ways to start.
What the work feels like
One workflow is chosen and one person owns it. The questions your reviewers will ask are written down before any build starts. Your revenue team sees one rate change reach every channel in the first sprint demo.
Governance goes in before the first agent does: the gateway, the audit trail and the access rules. Your risk team sees them working.
A working demo you can show your own review board, not a status slide.
A decision log that can rebuild any action, and a go-live date that was agreed at the start.
Seen it before
Production readiness check
A short readiness check on a live or planned agent workflow. You get a score and the principles worth another look.
Take the readiness checkNo. We work in the API and data layer around them, and they stay the systems of record.
Yes, inside the policy limits you set for dates, rates and upgrades. Anything outside them goes to the desk, and the log shows what the assistant proposed and who approved it.
Card data is tokenized at the gateway, so the assistant only ever sees a token. That keeps the agent outside the systems your PCI assessor has to examine in detail.
Yes. We put your existing channel and partner connections behind one governed layer first, then add new channels to the same standard.
Yes, where your policies require it. We confirm at the start which Google Cloud services and locations meet the requirement, and the gateway keeps each agent to the guest data its purpose allows.
Tell us what you are working on. Our Customer Partnership Team will reply to arrange a conversation.
Get answers to your questions
AI assistant. It can make mistakes, so check anything important with our team.
