Travel and hospitality
Rates, availability and guest data move between booking channels, properties and loyalty systems that rarely agree. We build the APIs, events and AI on Google Cloud that keep them in step.
Updated October 19, 2026
Hospitality is remembered for the one moment the systems disagreed in front of the guest.
Your bookings arrive from your own site, partners and agents. Properties, loyalty and payment run on different systems, and an AI assistant is on next year's plan.
Rate and availability drift
One channel shows a different price, another sells a room that is already gone, and the desk finds out when the guest arrives.
What waiting costs: walked guests, partner penalties and refunds handled one complaint at a time.
Guest data in pieces
Preferences, stays and loyalty live in separate systems, and an assistant can only be as personal as the data it can reach.
What waiting costs: personal service that is not personal.
Payment and price exposure
PCI DSS applies to every channel that handles a card, including an assistant, and US rules on fee display ask hotels to show the total price up front.
What waiting costs: an audit finding, a fee complaint or a breach in the busiest season.
| Market | What supervisors are looking at | What it means for an agent |
|---|---|---|
| United States | PCI DSS version 4.0.1 for card data in bookings and on property. The FTC rule on unfair or deceptive fees, which covers short-term lodging and asks for the total price to be shown. State consumer privacy laws. | Card data never enters an agent's context. Any price an agent quotes is the total price. Guest data is used only for the purposes recorded. |
| Singapore | The Personal Data Protection Act and IMDA's Model AI Governance Framework. | Guest data has a recorded purpose, and an agent's decisions can be explained to the guest. |
| United Arab Emirates | The federal Personal Data Protection Law, and the DIFC and ADGM data protection rules where a business sits in those free zones. | The questions are the same and the filings differ. We confirm the local rulebook at the start of every engagement. |
Channel managers, property systems, loyalty and payment were bought one at a time and talk through overnight files and point-to-point links. An AI assistant built on top of them inherits every disagreement.
When a guest changes a booking, how many systems update by themselves?
One guest, one truth
We get every channel reading the same rates and availability first, then put a service agent on top of that single version.
Rates, availability and bookings through governed Apigee APIs, with card data tokenized at the gateway.
You hold: an owner and a policy for every channel and partner connection.
Apigee and APIsRate and availability changes carried as event streams on Google Cloud to every channel together, with BigQuery receiving the same events for revenue analysis.
You hold: availability and rates that match across channels at the same moment.
Vertex AI, BigQuery and dataAgents on Gemini Enterprise that answer and change bookings within policy, quote total prices and log each step.
You hold: one service agent in production with a decision log and desk approval for anything outside policy.
Gemini Enterprise and agentsEasy to start
Choose one workflow, name one owner, and give us time with the people who sign it off.
We bring engineers and the gateway design, we work inside your environment under your security rules, and we write the review pack alongside the build.
A good first workflow is availability across your top three channels. See the fixed-price ways to start.
What the work feels like
One workflow is chosen and one person owns it. The questions your reviewers will ask are written down before any build starts. Your revenue team sees one rate change reach every channel in the first sprint demo.
Governance goes in before the first agent does: the gateway, the audit trail and the access rules. Your risk team sees them working.
A working demo you can show your own review board, not a status slide.
A decision log that can rebuild any action, and a go-live date that was agreed at the start.
Seen it before
Production readiness check
A short readiness check on a live or planned agent workflow. You get a score and the principles worth another look.
Take the readiness checkNo. We work in the API and data layer around them, and they stay the systems of record.
Yes, inside the policy limits you set for dates, rates and upgrades. Anything outside them goes to the desk, and the log shows what the assistant proposed and who approved it.
Card data is tokenized at the gateway, so the assistant only ever sees a token. That keeps the agent outside the systems your PCI assessor has to examine in detail.
Yes. We put your existing channel and partner connections behind one governed layer first, then add new channels to the same standard.
Tell us what you are working on. Our Customer Partnership Team will reply to arrange a conversation.
Get answers to your questions
AI assistant. It can make mistakes, so check anything important with our team.
